Who makes which decision?
The audit record brings the programme owner, field team and correction owner into the same follow-up chain.
- Brand standards team
- Owns the template and the common evaluation framework across the dealer network.
- Regional manager
- Runs dealer visits and connects each observation and item of evidence to the right question.
- Dealer manager
- Completes assigned actions and submits correction evidence for verification.
Operational indicators you can follow
These are not preset targets or industry benchmarks. Each organisation defines targets for its own standard and data scope.
- Open findings by dealer
- The distribution of unresolved records by dealership and standard area.
- Recurring standard variance
- Findings that reappear in the same control area across visits.
- Verification cycle time
- Time from action assignment to verification with sufficient evidence.