Who makes which decision?
The audit record brings the programme owner, field team and correction owner into the same follow-up chain.
- Central operations team
- Publishes the branch standard and the control scope for each service window.
- Regional manager
- Runs before-service or in-shift audits with supporting evidence.
- Branch manager
- Owns immediate correction and submits lasting resolution through a dated action.
Operational indicators you can follow
These are not preset targets or industry benchmarks. Each organisation defines targets for its own standard and data scope.
- Control-window completion
- Completion state for planned before-service or in-shift checks.
- Recurrence by section
- Findings that reappear in kitchen, service or storage areas.
- Overdue branch actions
- Corrections past their due date, visible by branch and owner.