Follow distinct guest journey touchpoints with their owners instead of compressing them into a single score.
Lobby experience, guest room readiness and breakfast service belong to different teams. Quality staff record each touchpoint with its own evidence and route the correction to the responsible department.
Sample scenario
A quality team records welcome presentation in a sample guest room that differs from the brand standard. The finding becomes an action for housekeeping and returns with new room evidence.
Lobby, room and food-and-beverage checks remain visible in one audit despite distinct ownership.
The auditor links the answer and evidence to the relevant question and inspected area.
The action goes to housekeeping or the relevant operations manager.
New evidence is reviewed while preserving the record’s submission history.
Hotel managers see which guest touchpoint has an open finding, who owns the correction and how resolution was verified.
What management sees
Yes. An action created from a finding can be assigned with a due date to an appropriately scoped user.
Not by default. When audit approval is enabled, a separately authorised user performs the review.